If you need to change the pickup or delivery address for your shipment, we offer an easy way for you to make that change online. However, we recommend changing the pickup or delivery address prior to your pickup date so you don't cause any unintended delays for your shipment. Changing the pickup or delivery address for your shipment will change your label, so a new label will need to be printed.
1. Edit order screen.
First, you will need to go to the edit order screen to change your pickup or delivery address. Navigate to ShipGo.com and click on My Account > Shipments. Click on the tracking ID of the shipment you would like to change, then click "Edit Shipment" on the following page.
2. Click on Change/Add.
Once on the edit order screen, click "Change" under the Origin or Destination Address section.
3. Make your changes.
Enter the new pickup or delivery address for your shipment. You can also change the contact phone number for the pickup and delivery address as well. Once you've made the changes you'd like, click "Save & Continue."
Additionally, because an address change can also alter the delivery-by date of your shipment, you will need to confirm your pickup date and shipping speed again. Click "Save & Continue" when you've confirmed the details.
4. Review your changes.
The next screen shows a summary of your order and any additional fees. Click on "Continue" to move to the next screen.
5. Process your changes.
The next screen charges any additional fees (if applicable) to your credit card on file. Click on Pay/Process to continue.
6. Confirmation receipt.
The last screen will reflect the new changes to your order. You will also receive an email from us that will reflect any changes that you made. Changing the pickup or delivery address will require you to print a new label for your shipment.
If you have any issues changing your pickup or delivery address, please contact us and we can assist you further.
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