How Pickups Work

At ShipGo, we are truly dedicated to simplifying the way you travel. That's why we offer the option to have your luggage, golf clubs, winter gear and more collected directly from your doorstep. Our partnerships with major logistics providers allow us to schedule pickups from virtually any location for just an additional $4.99 or $9.99 for a same-day collection.

If you have booked your order in advance, your assigned logistics provider will pick up your shipment(s) on your selected date at the specified location. Our pickup window is between the hours of 9 a.m. and 6 p.m. If you do not anticipate being present for the entirety of that window, simply leave your shipment(s) outside next to your front door and a driver will complete the collection. Make sure the shipping label is securely attached and visible for the driver to see. If you have secured your label to the bottom of your travel bag or case, make sure you lay it in a way that clearly presents the label for the pickup driver.

Leaving a brief note on the door of your residence may assist the driver in completing the pickup. Simple directions like "at side door" or "please knock/ring for pickup" are often suggested by our agents when assisting customers with pickup questions.

If your pickup location is an apartment complex or office building, we recommend leaving your shipment(s) in the designated shipping and receiving area of that location. If your business has a daily pickup, your pickup will more than likely be assigned to that same driver.

Whether it be from a hotel, resort or residence, our team will closely monitor your pickup to ensure all goes as planned. All you need to do is print, pack and label your shipment prior to pickup.

Have a specific request or instructions for the driver? Please give our customer support team a call so we can assist in providing you and the carrier with the proper information. Be advised that instructions for gate codes will not be accepted by our partnered carriers.

IMPORTANT: The driver coming to collect your shipment will not be equipped with packaging materials of any kind. All shipments must be properly packaged, labeled and readily available prior to your scheduled pick up.