You've just printed your shipping labels which means you're one step closer to vacation! Notice something seems off? Not to worry. Although we always recommend reviewing your label(s) to ensure that the depicted addresses are correct, please be advised that the date on your shipping label is not necessarily the same date as your scheduled pickup or drop off. Check your order details by visiting your online ShipGo account or referring to the 'Order Confirmation' email you received after booking. If the dates reflected online are correct, no further action is required.
Additionally, the weight listed on the shipping label is NOT the maximum allowable weight for your item. This number is simply an average package weight for the type of item you are sending, as we are unable to predict the exact weights of each item. Below are the weight guidelines:
Carry-On Luggage (Up to 25 lbs.)
Checked Luggage (Up to 50 lbs.)
Oversized Luggage (Up to 65 lbs.)
Standard Golf Bag (Up to 42 lbs.)
XL Golf Bag (Up to 56 lbs.)
Small Ski Bag (Up to 25 lbs.)
Standard Ski Bag (Up to 40 lbs.)
Large Ski Bag (Up to 55 lbs.)
Extra Large Ski Bag (Up to 70 lbs.)
Small Snowboard (Up to 25 lbs.)
Standard Snowboard (Up to 40 lbs.)
Large Snowboard (Up to 55 lbs.)
Extra Large Snowboard (Up to 70 lbs.)
Standard Snowboot (Up to 25 lbs.)
Standard Trunk: (Up to 50 lbs.)
Oversized Trunk: (Up to 65 lbs.)
Medium Box: (Up to 35 lbs.)
Large Box: (Up to 50 lbs.)
IMPORTANT: Exceeding the maximum allowable weight for your item could result in additional fees and delays in transit. If you think there may be an issue with your dates and or the weight reflected on your shipping label, please contact our Customer Support Team for assistance.
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