Marketing Team

If you need to add a shipment to your existing order, we offer an easy way for you to make that change online. Adding a shipment to your order will require you to print the new bag's shipping lab...

Damaged or Missing Item(s):While it is rare, if your shipment is delivered and an item inside your shipment is damaged or missing, please follow the below instructions to file a claim: Go to https:...

Depending upon where your shipment is going and which carrier you are assigned (FedEx or DHL), there will be either two or three documents to print for your shipment. Whichever carrier you are assi...

The delivery date is the date by which your shipment will be delivered. Please keep in mind that your shipment could arrive prior to your delivery date, that it is delivered by one of our partnered...

When scheduling a pickup from a residence, please make sure that your shipment is packaged properly, labeled, accessible, and that it is ready for the entire pickup window. Additionally, if you liv...

Pricing will vary depending upon a number of factors. These include, but are not limited to, where you are shipping to and from, how many items you are shipping, and how quickly you want your shipm...

At ShipGo, we appreciate you entrusting us to oversee the transportation of your sports gear and luggage. That’s why our dedicated tracking team takes great pride in monitoring your shipment from p...

Planning to ship your luggage and gear to a rental property? Please keep in mind that some shipments may arrive earlier than the selected delivery date on your order. To ensure a smooth delivery, r...

If the location you are shipping to differs from the location you will be shipping back from, your order should be placed as a multiple-leg order. Since this is not technically a true round-trip, y...

If you are shipping internationally, you may be required to submit travel documents for customs clearance. If they are needed for your specific order, you will receive an email from us titled "[Act...