Marketing Team

You’ve placed your order and packed up your gear and luggage — now it’s time to print and attach your shipping label(s)!Please note that labels must be printed and attached before your scheduled pi...

Don’t have access to a printer? Don’t worry! Your shipping label(s) must be printed and securely attached to your luggage or sports gear before shipping. However, there are several convenient optio...

At ShipGo, we care deeply about the safety of your luggage and sports gear. To ensure your shipments arrive securely, all items must be packaged in either a soft travel bag, hard case, roller bag, ...

When arranging a delivery to a private residence, please mind the following tips to ensure that your delivery is successful: Domestic Delivery: For domestic residential deliveries, signatures are g...

If you need to add a shipment to your existing order, we offer an easy way for you to make that change online. Adding a shipment to your order will require you to print the new bag's shipping lab...

Damaged or Missing Item(s):While it is rare, if your shipment is delivered and an item inside your shipment is damaged or missing, please follow the below instructions to file a claim: Go to https:...

Depending upon where your shipment is going and which carrier you are assigned (FedEx or DHL), there will be either two or three documents to print for your shipment. Whichever carrier you are assi...

The delivery date is the date by which your shipment will be delivered. Please keep in mind that your shipment could arrive prior to your delivery date, that it is delivered by one of our partnered...

When scheduling a pickup from a residence, please make sure that your shipment is packaged properly, labeled, accessible, and that it is ready for the entire pickup window. Additionally, if you liv...

Pricing will vary depending upon a number of factors. These include, but are not limited to, where you are shipping to and from, how many items you are shipping, and how quickly you want your shipm...